Shipping & Returns

Shipping: All orders ship from Philadelphia, PA USA. Courier options will be displayed at checkout and can change depending on new availability, but most packages will ship by USPS or UPS. Orders typically ship within three business days, but during high volume seasons or promotions and sales, that can increase to a one-week turnaround. Transit times shown at checkout are IN ADDITION to our fulfillment turnaround. We will ALWAYS be in touch if there is any significant delay.

Special-order silks are not stocked at our main warehouse and therefore have a one-week turnaround time. Please be aware that the transit time shown at checkout is IN ADDITION to that one-week period.

The estimated transit times shown at checkout are supplied by the courier, and while they are typically accurate these are not guaranteed delivery dates. If you have a hard deadline, please upgrade your shipping to include guaranteed delivery and bring this to our attention in the "Comments/Special Instructions" field of your shopping cart.

Once a package leaves our warehouse, it will be under the courier's care and company policies. We are happy to help if you need assistance, but please understand that it is no longer in the hands of EOS at that point. Make sure to establish a customer account to stay up to date with your orders and delivery!

Orders with a United States shipping destination totaling more than $200 SHIP FREE! The total must be $200 or more after discounts have been applied, and the customer must upgrade to paid shipping if something more than standard delivery is needed.

Return Policy: Returns are accepted for fabrics which are shipped back to us at the customer's cost in their original condition within 30 days of purchase. Pretreated, cut or otherwise altered products cannot be accepted as a return. Discounted fabrics or products sold with stated flaws in as-is condition are not eligible for return. A 15% restocking fee will be applied to returned merchandise, and you must first receive approval for your return by sending a request to info@eosfabrics.com.

We cannot accept returns/refunds of gift cards or store credits.

Damages and issues
We very carefully inspect every item before sending it out the door, but we are not perfect and unfortunately fabrics are not always perfect either! Please inspect your order as soon as it is received. Contact us immediately if any item is imperfect or if you receive the wrong item, so that we can evaluate the issue and make it right. Fabrics sell out quickly around here, and it becomes difficult to offer replacements or substitutions after time goes by.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eosfabrics.com.

Packaging: EOS uses thoughtfully sourced, recycled, recyclable and sustainable materials whenever possible and we are careful to repurpose incoming packaging as well. We use compostable potato starch-based shipping and barcode labels and our inner packaging is made from recycled plastic or curbside recyclable glassine. Our shipping boxes and envelopes are sometimes supplied by the courier but otherwise made from recycled and recyclable products whenever available.